Frequently Asked Questions ...

Q. How do I get in touch with Trusty Lemon?

A. We welcome phone calls at any time during our opening hours. Alternatively you can send us an email or fill in the contact form and we will get back to you. Click here for our contact details.

 

Q. Some cleaners are a little cheaper?

A. Trusty Lemon prides itself on our professional service. All our cleaners are trained by us and have been checked through the Disclosure and Barring Service (DBS, formally CRB). Also our cleaners will be in uniform and use all their own equipment, and our cleaning products, saving you time and money on buying replacements. All our cleaners are fully insured, just to be on the safe side.

 

Q. How much do you charge per hour?

A. For the Classic Clean package the charges are £11 p/h, for that great price you will get all the great benefits of using a professional cleaning services (see our Cleaning Packages page for more information). Our other packages are slightly more complex and are dependant on your needs and the size of your home. Please contact us and we can discuss your needs further.

 

Q. I'm not sure which cleaning package to choose?

A. Our most popular cleaning package is the Classic Package as it suits most people's needs. Why not start with that and think about upgrading later. Please contact us to discuss your needs.

 

Q. If I am not at home, can I provide you with a key?

A. Yes.  All keys are kept safe and secure at our unit.  Keys are dispensed on a daily basis and then returned the same day, ie. If you have cleaning on a Friday, your keys will go out with your cleaner on a Friday morning and be returned to the Unit on Friday afternoon.

 

Q. It doesn't look like your cleaners cover where I live?

A. TrustyLemon.com has a focus at this time of domestic cleaning in Leeds, Bradford, Halifax, and the surrounding areas.  This does not mean that we can not reach you.  Contact our friendly staff a call and we will do our best to get to you.

 

Q. Why is window cleaning not incuded in the main package?

A. Windows don't usually need cleaning on a weekly basis and we don't want to charge you for time that isn't well spent. The extra services are optional and we will be happy to discuss your needs to give you an individual cleaning package that suits you best, please contact us for more information.

We're Hiring!

We are currrently on the look out for cleaners all over the UK, click here to find out more.

Contact us today!

If you have any queries or wish to discuss your needs, please contact us:

 

0800 772 3323

 

0753 55 44 249

 

careteam@trustylemon.com

Or use our contact form.

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